User Privacy is mino77's Priority

Privacy Policy mino77 – Indonesia User Data Protection

We believe your trust in mino77 starts with how we handle your personal data — seriously, transparently, and with best-in-class encryption technology.

Last updated: January 1, 2026 Estimated reading time: 8–10 minutes Bahasa Indonesia
256-bit SSL Encryption on Every Transaction

All data transmitted between your device and mino77's servers is encrypted using 256-bit SSL/TLS protocol — the same security standard used by international banking institutions.

Data Not Sold to Third Parties

Mino77 never sells, rents, or trades its users' personal data to anyone. The information you provide is used solely to operate and improve our platform's services.

Limited and Controlled Data Access

Only personnel who genuinely require access to user data — such as the verification and customer support teams — are granted access permissions, with strict monitoring and a full audit trail.

Secure and Encrypted KYC Process

Identity documents you submit for KYC verification are stored with additional encryption on isolated servers and can only be accessed for official verification purposes in accordance with applicable procedures.

Users' Rights Over Their Own Data

You have the right to access, correct, and request deletion of your personal data at any time. mino77 provides a clear, responsive procedure for processing user data rights requests.

Data Retention with Clear Time Limits

Mino77 does not retain users' personal data longer than necessary. Each data category has a clear retention policy, and data is securely deleted once it is no longer needed.

This Privacy Policy explains how mino77 collects, uses, protects, and shares the personal information of our platform users. By using mino77 services, you confirm that you have read and agreed to the terms set out below.

01 Introduction

At mino77, privacy is not just fine print on a legal page nobody reads. Protecting users' personal data is a genuine responsibility we have upheld since the platform was first built. Every system, every process, and every policy at mino77 is designed with user security and privacy in mind.

This Privacy Policy applies to all mino77 services accessible via the mino77.vu website, Android and iOS mobile apps, and other platforms operated by mino77. This document transparently explains what data we collect, how it is used, how we protect it, and what rights you have as a user over your personal data.

We encourage you to read this policy in full. If any section is unclear or you have specific questions, the mino77 privacy team is available via live chat 24/7 within the platform.

02 Data We Collect

Mino77 collects various categories of information required to operate the platform, verify user identities, process transactions, and improve service quality. Below is a summary of the data categories we collect:

Data Categories Example Information Required?
Personal Identity Full name, date of birth, ID/Passport number, selfie with document Yes (KYC)
Contact Information Email address, phone number, residential address Yes
Financial Data Bank account number, account holder name, digital wallet details Yes (transactions)
Platform Activity Data Game history, transaction history, session duration, game preferences Automatic
Technical Data IP address, browser type, operating system, device type Automatic
Communication Data Customer support live chat conversations, incoming emails Conditional

Data minimization principle: mino77 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond what is needed to operate the platform.

03 How We Collect Data

Mino77 collects data through several transparent mechanisms:

  • Directly from you: When you register an account, complete your profile, upload KYC documents, contact customer support, or interact directly with platform features.
  • Automatically: When you use the mino77 platform, our systems automatically record technical data such as your IP address, device type, session duration, and navigation patterns for security and service improvement purposes.
  • From verification partners: During the KYC process, mino77 works with trusted third-party identity verification providers that have undergone rigorous security audits.
  • From payment providers: When you make a deposit or Withdrawal, mino77 receives transaction confirmation from the payment partner processing your transaction.
  • Via cookies: mino77 uses cookies and similar technologies to enhance the user experience, such as remembering display preferences and keeping login sessions active.

04 Data Usage Purposes

Every piece of data we collect is used for clear and accountable purposes. mino77 uses user data to:

  • Manage and operate user accounts — ensuring the platform runs smoothly and your account remains securely accessible.
  • Verify identity (KYC) — meeting industry compliance obligations and ensuring the platform is free from illegal activity.
  • Process financial transactions — deposits, withdrawals, and account balance adjustments.
  • Provide customer support — responding to inquiries, resolving disputes, and improving service quality.
  • Prevent fraud and abuse — detecting suspicious activity, multi-accounting, and hacking attempts using AI-based monitoring systems.
  • Send account-related communications — transaction notifications, security updates, and promotional information (with your consent).
  • Improve the mino77 platform — analyzing aggregate usage patterns for new feature development and user experience improvements.
  • Fulfill legal obligations — complying with regulatory requirements and responding to official requests from competent authorities.

05 Legal Basis for Data Processing

Mino77 processes users' personal data on one of several legal bases, depending on the type of data and the purpose of its use:

  • Performance of a contract: Data processing required to deliver the services you requested when registering and using mino77 — including transaction processing and account management.
  • Consent: For marketing communications and non-essential cookies, mino77 requests explicit consent from users, which may be withdrawn at any time.
  • Legitimate interest: For fraud prevention, platform security, and service improvement analytics that do not compromise user rights.
  • Legal obligation: For processing required to comply with applicable regulatory obligations, such as Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements.

06 Data Sharing with Third Parties

Mino77 does not sell or trade users' personal data. However, under certain limited circumstances, mino77 may share data with trusted third parties:

  • Payment service provider: GoPay, OVO, DANA, national banks, and payment gateway providers that process user financial transactions. Data shared is limited strictly to what is necessary to process each transaction.
  • KYC verification service provider: Identity verification partners who have undergone strict vetting and signed data confidentiality agreements with mino77.
  • Cloud infrastructure provider: Server and data storage services used by mino77 to operate the platform, with guaranteed data security and encryption.
  • Competent authorities: Where mino77 is required by law or court order to disclose certain information to the relevant authorities.

Every third party working with mino77 is required to comply with data protection standards equivalent to those of mino77, enforced through legally binding data processing agreements.

07 Data Security

Mino77 implements comprehensive technical and organizational measures to protect users' personal data from unauthorized access, disclosure, alteration, or destruction. The security measures we apply include:

  • End-to-end encryption uses 256-bit SSL/TLS encryption for all communications between user devices and mino77 servers.
  • Data encryption at rest (at-rest encryption) for all databases storing sensitive information, including KYC documents and financial data.
  • Intrusion detection systems that monitors network traffic in real time and automatically blocks suspicious activity.
  • Two-factor authentication (2FA) available and strongly recommended for all mino77 user accounts.
  • Regular security audits by our internal team and independent external auditors who conduct regular penetration testing.
  • Role-based access control that restricts employee data access to only the information they need to perform their duties.

Although mino77 applies the highest security standards, no system is entirely immune to risk. We encourage users to help keep their accounts secure by using strong passwords and never sharing login credentials with anyone.

08 Data Retention and Deletion

Mino77 retains users' personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable legal obligations. Below is our data retention policy for the main categories:

  • Active account data: Retained for the duration of the user's active account and for the minimum period required by regulations after account closure (generally 5 years).
  • KYC documents: Retained in accordance with Anti-Money Laundering regulatory obligations, generally a minimum of 5 years from the end of the business relationship.
  • Transaction history: Retained for a minimum of 5 years for financial audit and regulatory compliance purposes.
  • Security and access logs: Retained for 12 months for security investigation purposes if required.
  • Customer support communication data: Retained for 2 years for reference and service improvement.

Once the retention period ends, data is permanently deleted using secure erasure methods that ensure it cannot be recovered. Users who close their accounts may submit an early data deletion request, though some data may still need to be retained to fulfill legal obligations.

09 Users' Rights Over Personal Data

As a mino77 user, you have a number of rights over the personal data we manage. mino77 is committed to respecting and facilitating the exercise of the following rights:

Right of Access

You have the right to request a copy of the personal data we hold about you, including information on how that data is used.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You may request deletion of your personal data under certain conditions, except for data we are legally required to retain to fulfill our legal obligations.

Right to Restriction of Processing

In certain circumstances, you may request mino77 to temporarily restrict the processing of your personal data.

Right to Data Portability

You have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another platform.

Right to Object

You may object to the processing of your data for direct marketing purposes or on the basis of mino77's legitimate interests.

To exercise any of the rights above, contact the mino77 privacy team via live chat or support email. mino77 will respond to and process your request within 30 calendar days of receipt.

10 Cookies and Tracking Technologies

Mino77 uses cookies — small text files stored on your device — to improve your gaming experience and operate the platform more efficiently. There are several types of cookies we use:

  • Essential cookies: Required for core platform functions such as keeping login sessions active and processing transactions. These cookies cannot be disabled as they are an integral part of how mino77 operates.
  • Preference cookies: Saves personalization settings such as your display language and game preferences so you don't need to reconfigure them every time you log in.
  • Analytics cookies: Collects anonymous data on how users interact with the platform to help us improve features and performance. This data is not linked to any individual identity.
  • Security cookies: Helps detect and prevent fraudulent activity, bots, and unauthorized access to user accounts.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the normal functionality of the mino77 platform.

11 Data of Underage Users

Mino77 services are strictly intended for individuals aged 18 and above. mino77 does not knowingly collect or process personal data from individuals under the age of 18.

If mino77 discovers that data from underage users has been collected unintentionally, we will promptly delete that data and close the account in question. The age verification (KYC) process we implement is one of our primary mechanisms to prevent access by underage users.

If you know or suspect that someone under the age of 18 has used mino77's services, please report it to our support team immediately so that appropriate action can be taken as quickly as possible.

12 Privacy Policy Changes

Mino77 may update this Privacy Policy from time to time to reflect changes in our data management practices, regulatory requirements, or technological developments. Any material changes will be communicated to users via:

  • Notifications displayed on the mino77 platform when you log in.
  • Email to the address registered on your account, at least 7 days before the changes take effect.
  • Update of the "Last updated" date at the top of this page.

Continued use of the mino77 platform after changes take effect indicates that you have read and accepted the latest version of this Privacy Policy. We strongly recommend checking this page periodically to stay up to date on how we protect your data.

13 Contact the mino77 Privacy Team

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the mino77 privacy team is here to help. We are committed to responding to all privacy inquiries seriously and within a reasonable timeframe.

How to contact the mino77 privacy team:

  • Live Chat: Available 24/7 directly within the mino77 platform once you log in to your account — the fastest way to get a response.
  • Email: [email protected] — for inquiries requiring in-depth analysis or documentation.
  • FAQ: Visit the page FAQ for answers to the most frequently asked questions about privacy and account security.

mino77 is committed to responding to all privacy-related inquiries within a maximum of 3 business days. For data rights requests (access, deletion, etc.), the maximum processing time is 30 calendar days, in line with industry standards.

Secure & Trusted Platform

Your Data Is Safe With mino77

Your data security and privacy are the foundation of the trust we protect every day. Join over 500,000 users who have entrusted their gaming experience to mino77.

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